WHAT WE PROVIDE
referrals
before completing the form
We welcome general enquiries, however, please complete a Referral Enquiry Form (see button below) with any questions you may have in relation to capacity, wait times and specific circumstances, as the form also includes questions you may not have thought of that we need answered to consider your enquiry.
Before completing the form we recommend having a quick squiz through the information in the drop down rows below, as the info you will find there should hopefully help/answer any questions you may have throughout the process, including our Privacy & Information Management Policy & Procedure.
In relation to your privacy, we have designed the questions in the form to gather the least amount of personal, sensitive and health information as possible for this stage of the process.
If you want to check out what information you will need to have on hand before submitting your enquiry, you can always enter nonsensical information to move through the *required sections and go back to amend it if you decide you want to submit, as it will not send us the form until you complete the final acknowledgement at the end and click Submit.
You can find out how to catch us on our Contact page.
You can also check our Days & Hours here.
FAQs
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The Referral Enquiry Form is protected across a 256 bit SSL (Secure Socket Layer) connection that uses a SHA256 Certificate.
The form questions have been designed to ensure we are only collecting what is necessary to consider your enquiry and more detailed information will be collected if/as necessary, as we progress through the intake process.
Whilst we are only collecting what is necessary, we also work to ensure the information we gather enables both you and us to make an informed decision about our ability to meet your needs. We’d much rather get it right the first time and avoid any surprises or disappointment! We know how hard it is out there to go through this process, so we hope this helps give you piece of mind that we carefully consider every enquiry before proceeding.
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Self-Referral is accepted, or via your health professional or support service.
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We currently provide services for Adults who are 18 years of age or older, with consideration and flexibility for persons of school-leaving age.
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In the Method of Service Delivery section of the form, if you select Telehealth or Hybrid Telehealth and Home/Community Visit, you will be lead through a detailed checklist to check your eligibility, that you must be able to meet and accept in order to proceed.
To determine if you are able to access our Telehealth services, we recommend you check out our Telehealth information page. As well as the eligibility criteria, there’s some more info about risks etc that you need to consider so that you can make an informed decision about using Telehealth.
You can go ‘back’ and change any details as you progress through the form, however, the details entered are not saved and sent to us until you complete the final acknowledgement at the end. Details will be lost if you reload the page or close it.
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We anticipate that the form should take no more than 10-20 minutes to complete. However, everyone is different and it may take more or less time, so please ensure to set aside time to complete it when you are least distracted and able to consider all questions carefully, as most are a ‘required’ field.
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We anticipate to respond to your referral enquiry within 7 business days (see our Days & Hours page for more information). However, please bear with us as business demands fluctuate and this time may extend longer than 7 days if we have high demand.
Once your referral has been reviewed, we will contact you via phone to discuss the details and determine if we are able to proceed.
If proceeding, we will progress to the Consent to Commence Services Intake Form, which is completed so that we can progress to next steps, which is when we really get down to business!
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You can access our policy here:
Referral enquiries
Click the Referral Enquiry Form button below to open the form.
You will be provided a text field on the last page of the form to include an email address so that an automated copy of the form will be sent to you.
When answering the questions, make sure to provide as much info as possible, as this will really help ensure we are able to make an informed decision.
For any questions, problems with the form or if you need assistance - please contact us during business hours via: hello@itsapractise.com.au or phone 0493 590 019, we are here to help!