how we operate
availability
how we operate
our schedule delivery
In the spirit of practising what we preach, we are also fierce advocates for maintaining a healthy work-life balance.
Therefore, our hours of operation and availability is designed to enable us to:
Work to our strengths
Optimise our efficiency
Maintain work-life balance and prevent burnout
This helps to ensure we can continue to deliver on our highest value of quality over quantity!
getting hold of us
what to expect
Due to this business being a young Sole Trader organisation, we do not yet have the convenience available to us to employ staff to monitor calls, emails and text.
However, we truly understand how frustrating it is trying to get hold of a business who doesn’t answer their phone - it is one of our very own/personal bug bears that we frequently complain about!
So, trust us when we say that we are eating humble pie as we face the reality that we have no choice but to be one of those businesses!
To help combat the frustration, we have put a lot of thought into the best way we can manage the valid and very real, needs and expectations of our customers. Read on for our Communication Strategy…
communication strategy
During the session times we have dedicated to our clients, to maintain high professional standards - which demands the integrity of a safe and uninterrupted therapeutic space, and of course respect for valued and billed time - all phone calls, text messages and emails are not answered.
With that in mind, we ask that you please be patient and with us to support us while our business grows, and allow time for a response.
response times
With the exclusion of Public Holidays, Holidays and Leave (see dedication section above), we endeavour to respond within 48 business hours, however, if necessary, please clearly state the specific reason for any urgency and we will prioritise (triage) according to competing demands/availability.
Thank You
We hope this approach and effort to inform you of what to expect reassures you that we go to every effort to ensure we maintain high professional standards, and aims to enable us to meet
high quality service delivery, as promised.
